Privacy Policy
Privacy Policy
Privacy Policy
1. Introduction
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1.1 JTC Group Pty Ltd (ACN 150 856 670), trading as JTC Group, values and protects individuals' privacy and personal information rights.
1.2 This privacy policy describes how your personal information is collected and managed, including information obtained through our website, directly from you, or by otherwise.
1.3 The collection and disclosure of personal information is managed in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1.4 You are not required to provide personal information, but this may limit your access to this Site or its products and services.
2. What is your personal information?
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2.1 "Personal information" is defined according to the Privacy Act.
2.2 This covers details that can identify you, such as your name, address, phone number, email address, or occupation.
2.3 Any data we collect that directly identifies you or could reasonably be used to identify you is treated as personal information.
2.4 We may also collect non-personal information, like anonymous answers to surveys or summarized website usage data.
2.5 Your personal information will NOT be shared, sold, rented, or disclosed as specified in this policy.
3. What information we can collect from you
3.1 We can collect the following personal information from you:
a. names;
b. email address;
c. telephone number;
d. business management information;
e. billing, mailing, business and/or residential address;
f. business or company numbers and names;
g. banking, credit card, or other online payment details to process purchases;
h. date of birth;
i. various forms of identification; and
j. profession or occupation.
3.2 We collect your personal information to conduct our business and provide quality customer service. We may collect, use, store, and share your information for these purposes:
a. To provide our services to you.
b. To facilitate the operation of our business functions.
c. To maintain accurate internal records.
d. To identify and assess user needs.
e. To process your personal data efficiently.
f. To personalize and tailor your experience on our site.
g. To send communications as requested by you.
h. To respond to enquiries and deliver information or advice regarding existing and new services.
i. To conduct market research, business development, and marketing activities (including direct marketing).
j. To send promotional information about our products, services, and relevant third parties.
k. To comply with applicable laws, regulations, decisions, or directives from regulators, or to cooperate with government authorities.
l. To establish contact with you.
m. To schedule appointments.
n. For internal administrative, marketing, and planning purposes; and
o. To confirm and reschedule appointments.
4. How do we collect your personal information?
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4.1 We collect your personal information directly from you when reasonable, or otherwise through third-party property management software and a customer portal used by property managers and renters.
4.2 When collecting personal information from you, we can collect it in various ways including:
a. When you make an enquiry regarding our services.
b. When you complete any of our online forms, including those for online bookings.
c. Through your access to and use of our website.
d. During interactions with our representatives or through other communication platforms, including social media.
e. When you request to be added to our subscription or mailing lists.
f. When you become a client or customer or otherwise engage our services.
g. When you visit or interact with our social media pages, where data may be collected via web analytics tools, cookies, or other tracking technologies used to monitor and analyze service usage.
h. When you follow links shared through our social media posts, emails, or landing pages.
i. During all telephone conversations between you and our representatives. These calls may be recorded for training, quality assurance, and business purposes; and
j. Via third-party service providers, where we understand such third parties have obtained your consent to disclose information for social or market research purposes.
5. What happens if we can’t collect your personal information?
5.1 If you do not deliver us with the personal information described above, some or all of the following can happen:
a. we cannot be able to deliver our products or services to you, either to the same
standard or at all;
b. we can not be able to deliver you with information about services that you can want,
including information about special promotions; or
c. we can be unable to tailor the content of our Site to your preferences and your
experience of our Site can not be as enjoyable or useful.
6. Our Site
Site User Tracking Experience
6.1 We use tracking software, including Facebook Pixel, Infusionsoft, Active Campaign, Google Analytics, and YouTube, to monitor and enhance your experience on our Site, Surveys, and landing pages.
6.2 When visiting our Site, the site server makes a record of the visit and logs the following
information for statistical and administrative purposes:
a. User server addresses help tailor the site for regular users.
b. Visit date and time identify peak usage to schedule maintenance efficiently.
c. Pages accessed and documents downloaded show which content is most valued and what information may be hard to locate.
d. Visit duration indicates user engagement with the site's content.
e. Browser type informs browser-specific coding needs.
f. To optimize the site and understand its usage, we collect domain/IP address, operating system, browser type, and screen resolution.
6.3 We can use advertising products, such as Remarketing with Facebook, Google Analytics and Google Analytics Demographics and Interest Reporting. Google Analytics collects data about our Site traffic via Google Advertising cookies and anonymous identifiers.
Cookies
6.5 When you visit our Site, we may send a cookie (a small file with a unique ID) to your computer so we can recognize you and personalize your experience. Cookies also help track the services you view and, with your consent, allow us to send relevant updates.
6.6 Cookies are used to measure traffic and transaction patterns, showing which Site areas have been visited.
6.7 This data helps us understand user habits and improve services. Cookies do not collect personal information. You can block cookies using your browser settings. We may log IP addresses to analyze trends and gather demographic information.
6.8 The Site may include content from social networks, such as Facebook, which may place their own cookies. We do not control these cookies or their data collection; please refer to those suppliers' websites for more details about their cookie practices.
Security
6.9 As our Site is linked to the Internet, and the Internet is inherently insecure, we cannot deliver any assurance regarding the security of transmission of information you communicate to us online.
6.10 We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the Internet. Accordingly, any personal information or other
information which you transmit to us online is transmitted at your own risk.
Links
6.11 We provide links to external and third-party websites, which we do not control and cannot be held responsible for their actions or content.
6.12 Before sharing personal information with other websites or third parties, review their terms and privacy policies, as they are responsible for communicating their privacy practices.
7. Who do we disclose your information to?
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7.1 We may share your personal information with:
a. our management, staff, agents, contractors, and service providers (such as consultants, web hosting, IT, mail houses, couriers, payment processors, data entry, network administrators, debt collectors, and professional advisors) to operate our Site, deliver services, or fulfill your requests.
b. suppliers and third parties we have business relationships with, including international partners, for business and marketing purposes.
c. credit agencies, courts, regulators, and law enforcement if payments are not made or as required by law.
d. any other organization with your explicit consent for authorised purposes.
7.2 Information is only disclosed to third parties if they have agreed to comply with the standards set forth in our privacy policy.
7.3 If there is a change or potential change in the control of the business related to its sale, assignment, or transfer, including its assets and/or liabilities, the user databases—along with any personal and non-personal information they contain—may be sold, assigned, or transferred as permitted by law. In such cases, personal information may be disclosed to a prospective purchaser, assignee, or transferee, if confidentiality is maintained.
8. Direct marketing materials
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8.1 We may send you marketing messages about our services by mail, SMS, or email, following laws like the Spam Act 2003 (Cth).
8.2 If you prefer a certain contact method, we’ll try to use it when possible.
8.3 You can opt out of marketing at any time by contacting us or using the opt-out options in our messages; we'll remove your details from our list.
8.4 We do not share your personal information with other organizations for direct marketing.
9. Security and data quality
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9.1 We implement reasonable measures to safeguard your personal information against misuse, loss, unauthorized access, modification, or disclosure.
9.2 Our goal is to maintain the security, integrity, and confidentiality of personal information that you provide via our Site. However, it should be noted that no data transmission over the Internet can be guaranteed as completely secure.
9.3 We endeavor to take all reasonable actions to protect any personal information transmitted to or from our online products and services. Upon receiving your data, we make every effort to ensure its security within our systems.
9.4 Furthermore, our employees and contractors engaged in delivering related information system services are required to uphold the confidentiality of all personal information held by us.
9.5 Your information may be stored in either electronic or hard copy form. Personal information is destroyed or de-identified when it is no longer needed or when we are no longer legally required to retain it, whichever occurs later.
9.6 In the event of a data breach involving personal information:
a. We will promptly address the breach and take remedial action to prevent any resulting serious harm.
b. We will conduct a thorough and timely assessment to determine if the incident constitutes an ‘eligible data breach, meaning one that is likely to cause serious harm to any affected individual.
9.7 In compliance with the Privacy Amendment (Notifiable Data Breaches) Act 2017 (Cth), if we have reasonable grounds to believe that an eligible data breach has occurred, we will notify the Office of the Australian Information Commissioner (the Commissioner), the Association of Market and Social Research Organizations (AMSRO), and any individuals at likely risk of serious harm without undue delay.
10. How long do we retain your personal data?
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10.1 We retain your personal data only as long as needed for the purposes it was collected, including legal, accounting, or reporting obligations.
10.2 The retention period depends on the amount, nature, and sensitivity of your data, risks from unauthorized use, processing purposes, alternative ways to achieve those purposes, and legal requirements.
10.3 Legally, we must keep basic customer information (contact, identity, financial, transaction data) for five years under Australian tax law.
10.4 You can request deletion of your data; see your legal rights below.
10.5 In some cases, we may anonymize your personal data for research or statistics, allowing indefinite use without further notice.
11. How can you access and correct your personal information?
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11.1 You may request access to your personal information at any time by contacting us.
11.2 If you are entitled to access, we will provide your information in an accessible format, such as by mail or email.
11.3 A reasonable fee may apply to cover our administrative costs for providing this information.
11.4 You will not be charged for simply making a request or for correcting your personal information.
11.5 In some cases, we may deny access if it would compromise others’ privacy or breach confidentiality; if so, we will provide written reasons for refusal.
11.6 If you believe your information is incorrect, incomplete, or inaccurate, you may request a correction. If we do not agree, we will add a note stating your disagreement.
12. How can you withdraw your consent to this privacy policy?
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12.1 You may withdraw consent to this privacy policy at any time by contacting our Data Protection Officer at info@jtcgroup.au . We will delete, destroy, or return your data as permitted by law. Note that this may affect your access to the Site or its services.
12.2 You can restrict the collection or use of your personal information. If you’ve previously allowed us to use your data for marketing, you can revoke this consent anytime by emailing us.
12.3 To unsubscribe or opt out of communications, email us (using “Unsubscribe” in the subject line) at the address provided in this policy.
13. What is the process for complaining about a breach of privacy?
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13.1 If you believe that your privacy has been breached, please contact us using the contact
information below and deliver details of the incident so that we can investigate it.
13.2 We will treat your complaint confidentially, investigate it, and aim to resolve and contact you within a reasonable time, as required by the Privacy Act.
14. Contacting us
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14.1 For any inquiries regarding this privacy policy, or if you have concerns or complaints about the handling of your personal information or a potential breach of privacy, please contact us at info@jtcgroup.au.
14.2 We will address all requests and complaints with strict confidentiality.
14.3 Upon receipt of your complaint, our representative will respond within a reasonable timeframe to discuss your concerns and provide an overview of possible solutions.
14.4 Our goal is to resolve your complaint efficiently and appropriately.
15. Changes to our privacy policy
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15.1 We manage all Personal Information according to our latest privacy policy, available on our Site.
15.2 Updates to the privacy policy will be posted on this page; please check regularly for changes.