Terms & Conditions

These Terms govern your use of https://jtcgroup.au/ (the Site) and all services provided by JTC Group Pty Ltd (ACN 150 856 670), trading as JTC Group. By using our services, you enter into a binding agreement with us. Please read these Terms carefully and direct any questions in writing to info@jtcgroup.au before proceeding.

Unless otherwise agreed, these Terms constitute the entire agreement between you and us, superseding prior agreements and understandings. You acknowledge that no representations outside of these Terms have influenced your decision to enter this agreement.

1. DEFINITIONS

1.1 Act: Refers to the Residential Tenancies Act (VIC) 1997.

1.2 Appointment: Denotes a scheduled minimum three-hour window on a specified date arranged for Us to attend the Property and deliver Services to the Renter, Property Agent, or Property Owner.

1.3 Fault Repairs and Maintenance Fees: Indicates callout fees related to electrical and plumbing work performed at the Property for maintenance repairs or service requests, as detailed in the Schedule provided to you.

1.4 Inability to Perform Service Fee: Applies when a Property Agent or Property Owner requests a Service and, upon attendance, it is determined that the Property lacks power or gas supply or any gas appliances to test. In such cases, and as outlined in the Schedule, We reserve the right to charge at a minimum, the Fault Repairs and Maintenance Fees per employee present.

1.5 Missed Appointment Fee: Applies when an Appointment is cancelled by the Renter within 24 business hours of the scheduled start time, or if access to the Property cannot be provided at the agreed time. As set out in the Schedule, we may, at a minimum, charge the Fault Repairs and Maintenance Fees per attending employee.

1.6 Notice: Denotes a notice of entry delivered to the Renter prior to the commencement of the Appointment.

1.7 Pets: Refers to domestic animals residing in or on the Property.

1.8 Pre-safety Checks: Encompasses preliminary checks conducted before attending the Property for the Appointment, which may include basic queries directed to you in advance.

1.9 Property: Identifies the premises to which our Services are provided, including rented premises as defined by the Act and outlined in the Regulations.

1.10 Property Agent: Means the agent responsible for the Property, such as real estate agents, and where applicable, includes rental providers’ agents as defined by the Act and referenced in the Regulations.

1.11 Property Owner: Refers to the registered proprietor of the Property, including the rental provider as defined by the Act and specified in the Regulations.

1.12 Regulations: Pertains to the Residential Tenancies Regulations (VIC) 2011.

1.13 Renter: Means the individual renting the Property and, where applicable, as defined by the Act and the Regulations.

1.14 Reports: Encompasses any documentation we generate concerning the Property as a result of providing Services.

1.15 Safety Check Subscription: Denotes subscriptions for recurring safety checks of electrical, gas, smoke alarm, and minimum standards—generally required annually or biennially under the Act and Regulations or as needed to maintain compliance, based on subscription date and the most recent safety check.

1.16 Schedule: Refers to the fee schedule supplied to you, detailing additional fees payable, which may also be displayed on our website, portal, or otherwise disclosed through quotes or communications, and subject to change.

1.17 Services: Comprises the following:

(a) Electrical safety checks.

(b) Gas safety checks.

(d) Minimum standards check.

(e) Air conditioner installation, repair, and service.

(f) Evaporative cooler installation, repair, and service.

(g) Electrical repairs and maintenance (residential and commercial).

(h) Plumbing repairs and maintenance (residential and commercial).

(i) Smoke alarm repairs and maintenance (residential and commercial).

(j) Heating and cooling installation, repair, and servicing.

(k) Essential safety measures.

(l) Safety Check Subscriptions; and

(m) Any other services permitted under the Regulations, subject to change.

1.18 Utilities: Refers to essential services located on the Property, such as gas, electricity, and water.

2. ACCEPTANCE OF TERMS

2.1 We will provide you with these Terms before you use our Services.

2.2 After providing our Services, we may give you a Quote detailing any additional recommended repairs.

2.3 By paying us or instructing us to proceed in writing, you confirm that you have read, understood, and accepted these Terms, the Quote, and our policies.

2.4 If you request further Services, previously paid fees are not recoverable from the Property Owner.

2.5 If you request an increased scope of Services after receiving the initial Quote, we will issue an amended quote, which you accept along with our current Terms.

2.6 If a Property Agent or Owner requests services without a Quote during our visit, they will be charged the Fault Repair and Maintenance Callout Fee.

2.7 If we cannot access the premises, you will be charged a Missed Appointment Fee.

2.8 By accepting our Quote or requesting our Services (in writing, by phone, face-to-face, online form, email, or text), you grant us access to the Property to perform our Services.

3. VARIATIONS TO TERMS

3.1 We reserve the right to revise and amend these Terms periodically without prior notice.

3.2 You will be governed by the Terms that are effective at the time you engage our Services, unless both parties mutually agree otherwise in writing.

3.3 The revised Terms will become effective upon the date of publication.

3.4 Your continued use of our Services and the Site will signify your acceptance of the updated Terms and constitute your agreement to be bound by them.

3.5 If you object to or do not accept the Terms, your sole remedy is to contact us at info@jtcgroup.au and promptly discontinue use of the Services.

4. FEES

4.1 Fixed prices are provided for electrical, gas, smoke alarm, and minimum standards safety checks. A Quote will be issued for any additional Services requested beyond these checks.

4.2 Electrical and gas maintenance repairs may be charged on a “do and charge” basis. In these instances, Fault Repairs and Maintenance Callout Fees apply.

4.3 All Service Fees are listed in Australian Dollars (AUD).

4.4 Unless otherwise indicated, all Fees include GST (if applicable) but do not include delivery charges, customs duty, or other applicable taxes.

4.5 The right is reserved to modify, cancel, or limit any Quote or Services at any time.

4.6 A Missed Appointment Fee may be charged if an appointment is cancelled within 24 hours or is not attended, regardless of who engaged the Services.

5. PAYMENTS

5.1 All fees are due upon receipt of invoice.

5.2 Deposits and fees are non-refundable after services begin.

5.3 If you do not pay on time, we may suspend services without liability until payment is made.

5.4 We may use debt collection agencies for unpaid amounts.

5.5 All fees and amounts must be paid in full, regardless of any disputes.

6. ADDITIONAL WORK

6.1 Any additions to Our Services requested after you accept Our Quote (“Additional Work”) will incur extra charges, for which We will issue a Further Quote.

6.2 You agree the fee for Additional Work is as stated in the Further Quote and payable under clause 5.

6.3 Additional Work may be submitted and approved in writing (email, phone, on-site with our representatives, or via text).

7. GENERAL DISCLAIMER

7.1 We may offer various Services on Our Site from time to time.

7.2 You acknowledge and agree that each Service may be subject to distinct terms, pricing, and fees, as outlined on Our Site or within any agreement entered into between you and Us.

7.3 Our Services are provided on an “as-is” and “as available” basis. While we strive to ensure the accuracy of the Site and its content, we make no representations or warranties regarding the currency, suitability, reliability, availability, timeliness, or accuracy of the Site or its content for any purpose.

7.4 You are solely responsible for independently verifying any information presented on the Site.

7.5 Nothing on the Site—including any content, case studies, or Services—constitutes a guarantee of results. All information is based on experience and provided for illustrative purposes only. It may not be tailored to your specific circumstances.

7.6 You acknowledge and agree that We, along with our employees, affiliates, and representatives, are not liable for any decisions you make or for any outcomes—intended or unintended—that may result from your use of the Site or Services.

7.7 Testimonials and examples of Our Services, whether published online or in print, are not to be interpreted as assurances that you will achieve similar outcomes.

7.8 We make no guarantees regarding the suitability of Our Services for any particular purpose and accept no liability arising from their use or application. You are responsible for determining the appropriateness of any Service and for conducting your own testing and verification.

7.9 Any timelines or delivery dates provided are estimates only. We do not guarantee that these will be met, as external factors beyond Our control may cause delays. We are not liable for any such delays.

7.10 You acknowledge and agree that any outcomes you achieve are solely your responsibility.

7.11 You understand that some of Our Services are delivered based on the instructions and information you provide, and you agree that We are not responsible for the accuracy or completeness of such input.

8. SERVICE SPECIFIC DISCLAIMERS

8.1 You acknowledge and accept that the Services We provide are intended to support the safety of the Property for Renters. Our Services do not constitute a comprehensive review of the Property or its latent or patent defects. We expressly exclude all liability in this regard.

8.2 Without limiting clause 8.1, Our Services specifically focus on assessing the safety of the Property’s electrical installations, gas appliances, smoke alarms, and minimum standards checks as required under the applicable Regulations.

8.3 We disclaim all liability for any advice provided by third-party contractors. You acknowledge and accept that We are not bound by recommendations or assessments made by other tradespersons.

8.4 You understand and agree that We are not liable for any misrepresentations made by Our representatives, including but not limited to incorrect assessments arising from the delivery of Our Services.

8.5 You acknowledge and accept that any Reports We issue reflect the condition of the Property at the time of inspection. We are not liable for any issues that may arise after the Report is provided, including but not limited to:

(a) unforeseen damage to the Property.

(b) unexpected utility malfunctions not evident during testing.

(d) defects outside the scope of testing required under the Regulations.

(e) workmanship-related issues within the Property.

8.6 You acknowledge and accept that Our inspections do not involve dismantling, removing, or relocating any items, including walls, ceilings, floor coverings, furnishings, appliances, or personal belongings. Accordingly, Our Reports cannot identify defects that are inaccessible, obstructed, concealed, or otherwise undetectable using Our equipment, and We disclaim liability for such defects.

8.7 You acknowledge and accept that inspections of common property areas are visual only and may rely on records provided by the Owners Corporation at the time of inspection. We accept no responsibility or liability for the accuracy of such information as it relates to Our Services.

8.8 You acknowledge and accept that Our Services do not include the issuance of compliance certifications beyond those required under the Residential Tenancies Regulations (VIC) 2021.

8.9 Prior to delivering Our Services, we require confirmation regarding the presence of any Pets. You acknowledge and accept that We are not liable for any loss or harm to Pets resulting from Our attendance at the Property, including any associated costs claimed by you.

8.10 You acknowledge and accept that We are not liable for any loss arising from your failure to disclose hazards present at the Property at the time of the Appointment. We require confirmation of any such hazards that may exist and that could impact Our ability to safely and effectively deliver Our Services.

9. PRE-SAFETY CHECKS

9.1 Before delivering Our Services, We may conduct Pre-Safety Checks. You are responsible for ensuring that all responses provided during these checks are accurate and truthful. If We or Our representatives suffer any loss or damage due to inaccurate or misleading answers, you agree to indemnify Us against all resulting costs or liabilities. These checks may include questions about access to the Property, any areas that may be inaccessible, details of existing installations or appliances, and how Pets (if applicable) will be managed during Our visit.

10. PETS

10.1 You agree to indemnify Us for any loss, injury, or damage sustained by any of Our employees because of interactions with Pets at the Property. Without limiting the scope of this clause, this includes:

a. Dog-related incidents, such as bites or scratches; and

b. Cat-related incidents, such as bites or scratches.

11. ENTRY

11.1 You agree to ensure that, at the time of the Appointment, We are able to access the Property without obstruction. You acknowledge that a Notice may be issued to you by the Property Owner or Property Agent within a reasonable timeframe prior to the Appointment. We reserve the right, at Our sole discretion, to request confirmation that such Notice has been received.

11.2 Access includes:

a. General entry to the Property

b. Entry to any specific areas within the Property, including rooms required for testing or inspection.

12. REGISTERING YOUR DETAILS

12.1 Prior to purchasing Our Services, you may be asked to register for access to an online portal, complete a secure digital form, and sign an engagement agreement provided to you.

12.2 You are responsible for providing accurate, complete, and current information as requested, and for notifying Us of any updates or changes to that information.

12.3 We may request identification at any time to confirm your identity.

12.4 If you register for an online portal account, you acknowledge and agree that:

(a) You are solely responsible for maintaining the confidentiality and security of any password or login credentials issued to or created by you (Password);

(b) You must not disclose your Password to any other individual, whether intentionally or unintentionally.

(d) You are fully responsible for all activity conducted through your account, regardless of who accesses it.

12.5 Any personal information you provide will be handled in accordance with Our Privacy Policy.

12.6 You must take all reasonable steps to protect the security of your account credentials, including your username and Password, and notify Us promptly if you suspect any unauthorised access or use.

13. YOUR OBLIGATIONS

13.1 While Our Services are being delivered, you agree to:

(a) respond promptly to Our communications regarding the Services.

(b) complete Pre-Safety Checks truthfully, accurately, and to the best of your ability.

(c) provide accurate, complete, and up-to-date information or documentation within a reasonable timeframe, as required for Us to perform the Services.

(d) ensure timely access to the Property in line with the scheduled Appointment; and

(e) engage with Us in good faith throughout the process.

13.2 In the course of delivering Our Services, we may request that you provide responses, feedback, completed forms, written content, images, or other relevant information to support Our work. You agree to supply such materials in a timely manner. Delays in providing this information may result in delays or limitations in the information We are able to deliver to you.

14. CONFIDENTIALITY

14.1 Each party (Recipient) agrees to maintain the confidentiality of any Confidential Information disclosed by the other party, its representatives, or advisers, and not to disclose such information or the contents of these Terms, except in the following circumstances:

(a) where the information is already in the public domain at the date of these Terms or subsequently enters the public domain other than through a breach of confidentiality obligations by the Recipient.

(b) where disclosure is required by law or under the rules of a statutory or regulatory framework, provided the Recipient has, where practicable and considering timing requirements, consulted with the disclosing party regarding the form and content of the disclosure.

(d) where disclosure is made to the Recipient’s personnel solely to the extent required for them to fulfil obligations under these Terms or conduct business operations, and the Recipient ensures those individuals maintain confidentiality and do not disclose the information further.

(e) where disclosure is necessary for legal proceedings relating to these Terms; or

(f) where the disclosing party has provided prior written consent to the disclosure.

14.2 Each Recipient must ensure that its personnel fully comply with the confidentiality obligations set out in this clause.

14.3 Definitions:

(a) Confidential Information of a party includes all information (in any format):

(i) relating to or arising from the Services.

(ii) concerning the party’s business operations that a reasonable person would consider confidential, including but not limited to trade secrets, reports, documentation, strategies, client lists, pricing, and business processes.

(iii) but excludes information that:

(iv) is independently developed or known by the other party without breaching these Terms; or

(v) becomes publicly available without breach of these Terms.

14.4 This confidentiality clause remains in effect even after the termination or expiry of these Terms.

15. INTELLECTUAL PROPERTY AND MORAL RIGHTS

15.1 Intellectual Property Ownership

The parties agree that:

(a) We retain full ownership of all rights in and to the Contract Materials, including any Intellectual Property Rights that exist in or arise from those materials, or that may be obtained from them, from the date you engage Our Services onward.

(b) We also retain ownership of all Existing Materials, and you acknowledge that use of these materials does not grant you any ownership rights.

15.2 Moral Rights

To the extent permitted under applicable law, we are unconditionally and irrevocably:

(i) do not consent to the following actions in relation to any Contract Materials created by Us during the delivery of Services:

(A) use of the Contract Materials without identifying Us as the author.

(B) false attribution of authorship to you or any other party.

(C) significant changes to the style, format, colours, content, or layout of the Contract Materials, or dealing with altered versions.

(D) reproduction, communication, adaptation, publication, or exhibition of the Contract Materials.

(E) addition of any new content or information to the Contract Materials.

(ii) do not waive Our Moral Rights in the Contract Materials.

15.3 Definitions

Contract Materials: Includes reports, concepts, designs, websites, systems, accounts, and other materials created or discovered by Us:

(a) during the provision of Our Services; and/or

(b) using your resources (including Confidential Information or Intellectual Property).

This also includes Our methodologies, sources, and reports, but excludes third-party websites, licensed software, accounts created for other clients, stock photography licences, and third-party service licences provided in connection with Our Services.

Existing Materials: Refers to Our pre-existing works, methodologies, reports, designs, systems, licences, software, and other materials created before or outside the scope of Our Services, which may be used or supplied during service delivery.

Intellectual Property Rights: Encompasses all current and future legal rights related to copyright, trademarks, designs, circuit layouts, inventions, domain names, confidential information, and other intellectual outputs—whether registered, registrable, or not. This includes:

(a) rights in applications for registration.

(b) renewals and extensions.

Moral Rights: Include rights of integrity and attribution of authorship or performer ship, rights against false attribution, and any similar rights under the Copyright Act 1968 (Cth) or equivalent laws globally.

15.4 Survival

This clause survives the termination or expiry of these Terms.

16. COPYRIGHT AND TRADEMARK NOTICES

16.1 All content available on Our Site—including templates, written material, graphics, layout design, and code (referred to as Our Content)—is protected by copyright. You may browse or print Our Content for personal, non-commercial, or internal business use. Any other use, reproduction, or distribution requires Our prior written approval. Altering Our Content for purposes beyond those permitted is strictly prohibited and infringes on Our intellectual property rights.

16.2 You acknowledge that using Our Site or accessing Our Content does not grant you any ownership rights.

16.3 The trademarks, logos, and service marks displayed on Our Site (Our Marks) are owned by Us, whether registered or not. You must not use Our Marks in connection with any product or service that is not Ours, in a way that may mislead others or harm Our reputation.

16.4 Nothing on Our Site should be interpreted as granting any license or right to use Our Marks without Our express written consent.

16.5 You agree that a breach of these Terms may not be adequately remedied by damages alone and acknowledge that We may seek injunctive or other equitable relief to protect Our intellectual property rights.

16.6 This clause remains in effect even after these Terms have ended.

17. RIGHT TO SUSPEND, TERMINATE AND REFUND

17.1 We may suspend or terminate your access to the Site or Our Services at any time if you breach these Terms, as determined solely by Us.

17.2 Either party may terminate the Services by giving the other party at least 14 days’ written notice (Notice Period). In such cases, you may:

(a) continue to receive Our Services during the Notice Period; or

(b) choose not to receive Our Services for part or all of the Notice Period and instead make a payment in lieu of notice for the period during which Services are not retained.

17.3 If you choose to end the Services before they are completed, you agree that any outstanding fees for work already undertaken remain payable. We will issue an invoice covering all Services delivered up to the end of the Notice Period.

17.4 Refunds are only available in accordance with the Australian Consumer Law, as outlined in Schedule 2 of the Australian Competition and Consumer Act 2010 (Cth).

17.5 Any initial deposits paid for Our Services are non-refundable.

17.6 Final payments are non-refundable once Our Services have been completed.

17.7 Refund requests will be considered on a case-by-case basis, considering the nature and cost of the Services provided. We may, at Our sole discretion, approve a refund where We determine that genuine value was not received or could not reasonably be received by you.

18. NON-EXCLUSIVITY

18.1 You acknowledge and agree that We may provide Our Services to other clients operating within the same or similar industry as you, at any time.

18.2 Our Services are not offered on an exclusive basis.

18.3 We will take reasonable steps to safeguard any confidential information you provide to Us, in line with Our privacy policy.

19. DISCOUNTS, PROMOTIONS AND OFFERS

19.1 From time to time, we may make Our Services available at a promotional or discounted rate, subject to these Terms.

19.2 Any such discounts, offers, or promotions will be limited to the timeframes and specific conditions outlined in the relevant promotional details, as published on Our Site from time to time.

20. LIABILITY IS LIMITED

20.1 Our Services are provided on an “as is” basis, without any warranties, representations, or conditions of any kind—whether express, implied, or statutory—to the extent permitted by law. Except as expressly stated in these Terms, we exclude all rights, guarantees, conditions, warranties, undertakings, remedies, and other terms relating to the Services to the maximum extent permitted by law.

20.2 Without limiting clause 20.1, we expressly disclaim any liability—whether in contract, tort, or otherwise—for any injury, damage, loss, delay, or inconvenience arising directly or indirectly from your use of Our Services.

20.3 Subject to the other provisions of this clause, Our total aggregate liability to you for any loss, damage, or injury arising from or in connection with the supply of Our Services—including any breach of these Terms, indemnity claims, negligence, statutory obligations, or other causes—is limited to the actual fees paid by you under these Terms in the one-month period immediately preceding the event giving rise to the claim.

20.4 Nothing in these Terms excludes rights that cannot be excluded under applicable law, including those provided under the Australian Consumer Law.

20.5 If We are found liable for failing to comply with a non-excludable guarantee under Division 1 of Part 3-2 of the Australian Consumer Law, our liability is limited, at Our discretion, to either resupplying the Services or issuing a refund.

20.6 Subject to the other terms of this clause, we exclude all liability—whether in contract, tort (including negligence), or otherwise—for any special, indirect, or consequential loss arising from or in connection with these Terms. This includes, but is not limited to, loss of profits, business, production, agreements, opportunities, anticipated savings, goodwill, reputation, or data.

20.7 This clause fully applies permitted by law and will continue to apply after these Terms have ended.

21. INDEMNITY

21.1 You agree to indemnify Us, along with Our officers, agents, partners, directors, shareholders, employees, and subcontractors, against any direct losses, liabilities, costs, charges, expenses, interest, penalties, and legal fees (calculated on a full indemnity basis), as well as other reasonable professional costs and expenses incurred by Us in connection with:

(a) your use of Our Services.

(b) any third-party claim made against Us, or you are arising from or relating to the provision of Our Services or these Terms.

(d) any reliance by you or a third party on Our Services or any advice or information provided in connection with Our Services or these Terms; and

(e) enforcement of these Terms.

21.2 Payments under this clause must be made in full, without set off or counterclaim, and without deduction for taxes unless required by law.

21.3 To the extent permitted by law, and without limiting your rights under the Australian Consumer Law, we disclaim responsibility for any damages arising from your use of, reference to, or reliance on any information provided on Our Site or through Our Services.

21.4 This clause remains in effect even after this agreement ends.

22. NO DISPARAGEMENT

22.1 You must not, at any time, make any public or private statement—whether spoken or written by any means—that, in Our reasonable opinion, could harm the reputation, interests, or commercial standing of Our business, or that may be considered disparaging toward Us or any of Our Services.

22.2 If you breach this clause, you agree to indemnify Us in line with the provisions set out in clause 19 above.

23. FORCE MAJEURE

23.1 We will not be considered in breach of these Terms, nor held liable for any Loss you incur, if Our ability to perform Our obligations is prevented, hindered, or delayed due to a Force Majeure Event.

23.2 If a Force Majeure Event occurs, We will notify you (the Non-affected Party) in writing as soon as reasonably possible, outlining the nature of the event and the expected duration of the delay.

23.3 Upon providing such notice, the timeframe for fulfilling the affected obligations will be extended by a period equal to the duration of the delay, hindrance, or prevention. We will continue to make reasonable efforts to meet Our obligations during this time.

23.4 Performance of the affected obligations will resume as soon as reasonably practicable once the Force Majeure Event has ended or been resolved.

23.5 A Force Majeure Event refers to any event, circumstance, or cause beyond a party’s reasonable control, including but not limited to:

(a) strikes, lockouts, or other industrial actions.

(b) civil unrest, riots, invasions, cyber-attacks, service disruptions, terrorist acts or threats, war (declared or undeclared), or preparations for war.

(d) epidemics, pandemics, health emergencies, or disease outbreaks.

(e) inability to access public or private transport, including rail, shipping, air, or motor transport.

(f) failure or disruption of utility services, including telecommunications networks, servers, or third-party hosting platforms.

(g) actions, decrees, laws, regulations, or restrictions imposed by any Government Agency.

A Force Majeure Event does not include lack of funds.

23.6 For the purposes of this clause, Loss includes any form of loss, liability, cost, charge, expense, tax, duty, or damage—whether direct, indirect, special, incidental, or consequential—regardless of how it arises, including through negligence.

24. LINKED WEBSITES, AFFILIATES OR SPONSORS

24.1 Our Site may contain links to external websites that are not operated or controlled by Us. We are not responsible for the content, accuracy, or any loss or damage that may result from your use of those third-party sites. Your use of any linked site is subject to the terms and conditions of that site.

24.2 We may receive compensation for featuring, recommending, or promoting certain services on Our Site or as part of Our service delivery. Any such affiliation or sponsorship is for remuneration purposes only and does not constitute Our personal endorsement or recommendation of services that are not Our own.

24.3 Unless expressly stated otherwise, We make no guarantees or representations regarding any services We recommend, endorse, or promote. You acknowledge that any financial or non-financial benefit We receive from affiliated, endorsed, or sponsored services is solely related to that arrangement. We disclaim any liability for your use of, or reliance on, services promoted by Us that are not directly provided by Us, and encourage you to conduct your own independent research before engaging with those services.

25. SEVERABILITY

25.1 If any part of these Terms is found to be invalid or unenforceable by a court with proper authority, that specific provision will be disregarded, but the remainder of the Terms will continue to apply in full and remain legally binding.

26. NO ASSIGNMENT

26.1 You are not permitted to transfer or assign any of your rights under these Terms, including any membership or registration with Us, without Our prior written approval.

26.2 We may assign or transfer Our rights and obligations under these Terms at any time, provided We give you at least 4 weeks’ written notice in advance.

27. SUB-CONTRACTING

27.1 We may engage subcontractors to carry out any of Our obligations under these Terms. However, doing so does not relieve Us of Our responsibilities or liabilities as set out in these Terms.

28. BINDING ON SUCCESSORS

28.1 These Terms will apply to and be binding on both parties, as well as their respective heirs, executors, successors, and any permitted assigns.

29. DISPUTE RESOLUTION

29.1 If a dispute arises between the parties in connection with these Terms, it must be managed in accordance with this clause.

29.2 Any party claiming a dispute must notify the other party (Second Party) in writing, outlining the nature of the issue.

29.3 For disputes involving Us, all notices must be sent to: info@jtcgroup.au

29.4 If the dispute is not resolved within 5 business days of the Second Party receiving the notice, either party may refer the matter to mediation. The mediator must be agreed upon within a further 5 business days or, if no agreement is reached, appointed by the executive director of the Australian Commercial Disputes Centre Limited.

29.5 Once a mediator is appointed:

(a) The cost of mediation will be shared equally between the parties.

(b) The mediator will determine the procedures for the mediation.

29.6 If the dispute is not resolved through mediation within 10 business days of the mediator’s appointment, either party may choose to initiate legal proceedings.

29.7 This clause does not prevent either party from seeking urgent interlocutory relief from a court of competent jurisdiction if they reasonably believe it is necessary to protect their rights.

29.8 Despite any dispute, both parties must continue to meet their obligations under these Terms.

29.9 This clause remains in effect even after the termination of these Terms.

30. APPLICABLE LAW

30.1 These Terms are governed by and interpreted under the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts located in Victoria for resolving any disputes or matters arising between Us.

31. YOUR FEEDBACK

31.1 We welcome your enquiries and feedback regarding Our Site. Unless you clearly indicate otherwise, any information you provide will be treated as non-confidential and non-proprietary. For more details, please refer to Our Privacy Policy.

31.2 If you have any questions or comments about Our Site or Services, you can contact Us at info@jtcgroup.au.

Terms & Conditions